Front desk
Before and after the visit: scheduling, insurance, records, phone calls, consent and privacy.
43questions
- Administrative assisting12
- Scheduling by urgency, checking patients in and out, verifying insurance and prior authorizations, confirming diagnosis and procedure codes, billing and denials, and keeping paper and electronic records.
- Communication and customer service12
- Adapting how you speak to children, older adults and patients with hearing, vision or cognitive impairment, relaying messages between patient and provider, phone calls under HIPAA, and handling complaints.
- Patient care coordination and education12
- Reviewing the record before the visit, tracking screenings and immunizations that are due, referrals and community resources, follow-up, transitions of care and patient teaching.
- Medical law and ethics7
- Consent, advance directives, privacy of medical records, incidents that must be reported, and giving unbiased care.